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Gen Re is committed to conducting business in a compliant manner and takes data privacy seriously. When we receive personal data we take steps to handle the data in a responsible manner that is consistent with our core values and business objectives.
Visitors to our website and users of our web-based services can find a detailed digital marketing privacy statement via the above link “Data Privacy Statement.”
Applicants, policyholders, insured persons, beneficiaries or claimants from the European Union can find our Reinsurance Privacy Notice pursuant to Art. 14 General Data Protection Regulation via the above link “EU Reinsurance Privacy Notice.”
Business Contacts, participants of Gen Re Business School’s further education and training program, and Job applicants can find our Privacy Notice pursuant to Art. 13 General Data Protection Regulation via the above link “Other Privacy Notices.”
You can pose any question regarding data privacy, this Website or a claim you want to make according to this Statement or applicable data privacy laws by sending an email to Andrew Gifford.
Regional Privacy Policies: Chinese (Traditional) | Chinese (Simplified) | Japanese
General Reinsurance Corporation (“Gen Re”, “us”, “our” or “we”) understands that visitors to our website (www.genre.com/de.genre.com) (“website”) are concerned about the privacy of personal information. We have established policies and procedures concerning the collection, processing and security of personal information that will help protect the privacy of our website users. Our information privacy standards are designed to help us serve our users while maintaining our own strict security standards, and are intended to comply with the applicable privacy and data protection laws where we do business. We want you to understand how and why we collect, use and disclose personal information about you on our website. This Data Privacy Statement (“Statement”) provides you with information concerning our practices and procedures as they relate specifically to information we collect on this Website.
General Reinsurance Corporation
120 Long Ridge Road, Stamford, Connecticut 06902, U.S.
This legal entity would be called the “data controller” or “controller” in some data protection laws.
General Reinsurance AG
Theodor-Heuss-Ring 11, 50668 Cologne, Germany
We have designated a Data Protection Officer as required by some data protection laws. You can send us your questions regarding the collection and use of your personal data by us, or send us your request regarding your rights (see below).
by email: andrew.gifford@genre.com
by phone: +1 203 328 6171
In case you would like to contact our EU Data Protection Officer, please contact:
by email: DPO_EU@genre.com
Click here to see a listing of our Legal Entities
We process personal information of our website visitors (e.g. customers, prospective customers or users looking into our job section).
In the following, you will find an overview of the legal basis on which we process your personal data. Please note that the wording we use (e.g. Performance of a contract) may vary slightly depending on the jurisdiction in which you reside. If you have any further questions on the legal bases on which we rely for our processing activities, feel free to contact us. If, in addition, more specific legal bases are applicable in individual cases, we will inform you of these in this Statement or another applicable data protection statement.
Users of our website are not required to share data through the website that is deemed as sensitive by applicable data protection laws. Such data may include personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. If it is necessary to share such data through the website, you can reach out to your contact person in our company or feel free to contact DPO_EU@genre.com so that we can find a quick and safe way together.
We will collect personal information from visitors to this website, including automated data collected in server log files; personal data deliberately provided by the website user through web forms, subscription pages and similar means; and personal data collected through cookies, web beacons and similar technology as far as you consent to us using such technology while you are visiting our website.
In the following sections of this Statement, we explain how these types of data are collected and used, for which purposes and duration and on which legal basis.
When you use our website, we automatically collect your IP address, traffic source, search keywords, page views, visits, language (aggregate), location (aggregate), browser and operating systems (aggregate), network (aggregate), device (aggregate), as well as other connection data such as time and transferred data (collectively referred to as “automated data”). That data is necessary (for technical reasons) for the functionality of the website.
We use your IP address to guess the country you are residing in to deliver our website in the language we assume you are speaking. The data on your geolocation is sourced from the publicly available ICANN database.
We store and use this automated data in server log files for the reason of system integrity and security and in order to be able to investigate and prosecute infringements or abuse of our website and to cooperate with authorities involved (security and prosecution purposes). We also use this information in order to enhance our services and to provide you with a positive user experience (marketing and analytics purposes).
In order to pursue these purposes, we make accessible and share automated data with our IT security team, supervisory authorities and/or prosecution departments (for security and prosecution purposes).
We store the information required for security and prosecution purposes on a legitimate interest basis, for the period necessary to pursue the purposes outlined in this section, or as permitted by statutory laws.
We do not rely on our legitimate business interests (but obtain your prior consent), if they are overridden by your personal interests or fundamental rights and freedoms which require protection of personal data.
For some data processing activities that we can rely on our legitimate interests, we may utilise third-party service providers (as listed below in section 6) that provide sufficient technical and organisational measures to ensure an adequate level of data protection.
Apart from the data mentioned under section 4, which are necessarily collected, we would like to process additional data, e.g. in order to make the website more user-friendly, to use third-party plug-ins/providers (as listed below in section 6) or to statistically evaluate pseudonymised user data to know how we can improve the website in the future.
We will process only data covered by the use-cases described in the following subsections upon consent. This consent can either be given with our consent tool when visiting our website the first time or when re-opening that consent tool via the link provided on our website, or via a so-called double opt-in/two-click solution where you can opt in on certain single data processing activities (such as activation of social sharing buttons or video embedding from third-party sources).
Within our online services, we integrate functional and content elements that are obtained from the servers of their respective providers (“third-party providers”). These may, for example, be graphics, videos or city maps (“content”).
The integration always presupposes that the third-party providers of this content process the IP address of the user, since they could not send the content to their browser without the IP address. The IP address is therefore required for the presentation of these contents or functions. We strive to use only those contents whose respective offerers use the IP address only for the distribution of the content.
Third parties may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may include technical information about the browser and operating system, referring websites, visit times and other information about the use of our website, as well as may be linked to such information from other sources.
We use marketing automation software, databases and other tools (the “tools”) to disseminate our marketing content, such as publications, blogs, event invitations and other information. Providers are HubSpot Inc., Cambridge, Massachusetts (“HubSpot”); Microsoft Corp., Redmond, Washington (“Microsoft”); and Greenvelope, LLC, Seattle, Washington (“Greenvelope”).
If you register for one of our offers via a web form, contact data such as name, email address, company name, address, and telephone number are collected and stored in one or more of the above mentioned tools.
HubSpot uses a cookie that is stored on the user’s computer to collect data. The following data is collected: information about the computer you use and your visit to our website, in particular your IP address, your location (aggregate), domain, initial timestamp, last timestamp, current timestamp and session number, the browser you use, referral source and the length of your visit to the website (Online Access Data). This information is stored on a server of HubSpot and synchronised to our customer relationship management system (Microsoft Dynamics) after obtaining prior consent where necessary.
We use the Online Access Data for statistical evaluations in order to ensure the smooth operation of our website and to continuously optimise it. Furthermore, we use the data to optimise our services, products and marketing measures.
On our website, you have the opportunity to pose questions or get in touch with us through web forms, ordering pages, subscribing to our blogs and e-newsletters or event alerts, or by registering for special services, such as receiving special publications.
We may collect, store and use your name, company name, email address, IP address, documents or files, content of your request or query and other personal information you provide with your submission for the purpose of getting in contact with you, responding to your request, answering your questions or providing information as requested.
We will also collect data about the content visitors access through this website, such as newsletters or articles visitors read or the information topics contained therein, or by sending information to a Gen Re email address provided on a Gen Re website. We will use this data to manage visitor subscriptions and to inform visitors about Gen Re services and information that may be of interest, unless visitors inform us that they no longer wish to receive any publications/promotional material from Gen Re.
When you are contacting us (e.g. via contact form, email, telephone or via social media) as well as in the context of existing user and business relationships, the information of the enquiring persons is processed to the extent necessary to respond to the contact requests and any requested measures.
The response to the contact enquiries as well as the management of contact and inquiry data in the context of contractual or pre-contractual relationships is carried out to fulfil our contractual obligations or to respond to (pre)contractual inquiries and otherwise on the basis of legitimate interests in responding to the enquiries and maintaining user or business relationships.
Further information on processing methods, procedures and services used:
Some of our services and content of the website are reserved for “clients only” and require access to a closed membership area. We will use your registration data (name, company name, email address, phone number, password) for authentication purposes and store your registration data until you opt out from the services.
The videos available on our website are offered via third-party video platforms. When a video is opened, the respective website is called up.
We store our documentation on obtained consents for up to three years after unsubscribing based on our legitimate interests before deleting them to provide evidence that such prior consent has been given. Please note that under certain circumstances your email address may also be processed in other systems (e.g. in case of business relations, etc.). The processing of these data is limited to the purpose of a possible defence against claims. An individual deletion request is possible at any time, provided that the former existence of a consent is confirmed at the same time. In the case of an obligation to permanently observe an objection, we reserve the right to store the email address solely for this purpose in a blocklist.
The logging of the registration process takes place on the basis of our legitimate interests for the purpose of proving its proper course. If we commission a service provider to send emails, this is done on the basis of our legitimate interests in an efficient and secure sending system.
In the following we will list all third-party service providers we utilize for the use-cases mentioned in sections 4 and 5. If you have questions regarding personal data usage of these service providers, please refer to the data privacy notices as linked below.
Cookies are small data files or other data records that store information on end devices and read information from the end devices. For example, to store the login status in a user account, the contents of a shopping cart in an e-shop, the contents accessed, or the functions used. Cookies can also be used for various purposes, e.g. for purposes of functionality, security and convenience of online offers as well as the creation of analyses of visitor flows.
Information on consent: We use cookies in accordance with the statutory provisions. Therefore, we obtain prior consent from users, except when it is not required by law. In particular, consent is not required if the storage and reading of information, including cookies, is strictly necessary in order to provide an information society service explicitly requested by the subscriber or user. The revocable consent will be clearly communicated to the user and will contain the information on the respective cookie use.
Information on legal bases under data protection law: The legal basis under data protection law on which we process users’ personal data with the use of cookies depends on whether we ask users for consent. If users consent, the legal basis for processing their data is their declared consent. Otherwise, the data processed with the help of cookies is processed on the basis of our legitimate interests (e.g. in a business operation of our online services and improvement of its usability) or, if this is done in the context of the fulfilment of our contractual obligations, if the use of cookies is necessary to fulfil our contractual obligations. For which purposes the cookies are processed by us, we do clarify in the course of this privacy policy or in the context of our consent and processing procedures.
Retention period: With regard to the retention period, a distinction is drawn between the following types of cookies:
Further information on processing methods, procedures and services used:
In the context of our processing of personal data, it may happen that the data is transferred to other places, companies or persons or that it is disclosed to them. Recipients of this data may include, for example, service providers commissioned with IT tasks or providers of services and content that are embedded in a website. In such a case, the legal requirements will be respected and in particular corresponding contracts or agreements, which serve the protection of your data, will be concluded with the recipients of your data.
Data transmission within the group of companies: We may transfer personal data to other companies within our group of companies or otherwise grant them access to this data. Insofar as this disclosure is for administrative purposes, the disclosure of the data is based on our legitimate business and economic interests or otherwise, if it is necessary to fulfil our contractual obligations or if the consent of the data subjects or otherwise a legal permission is present.
Data transfer within the organisation: We may transfer or otherwise provide access to personal information to other locations within our organisation. Insofar as this disclosure is for administrative purposes, the disclosure of the data is based on our legitimate business and economic interests or otherwise, if it is necessary to fulfil our contractual obligations or if the consent of those concerned or otherwise a legal permission is present.
We entered into data processing agreements as required with third-party recipients in order to protect your personal information and interests. In these data processing agreements, the service providers undertake measures to protect the data of our users, to process them on our behalf in accordance with the applicable data protection regulations and, in particular, not to pass the data on to third parties. Gen Re thus ensures that your data are processed at an adequate level of data protection at all times that corresponds to the level of data protection in the areas we are doing business in.
Your data will not be passed on to other third parties for other purposes, in particular for advertising purposes unless you have given your explicit consent.
If we process data e.g. by way of transmission in a third country (e.g. outside the EU, or the European Economic Area [EEA]) or the processing takes place in the context of the use of third-party services or disclosure or transfer of data to other persons, bodies or companies, this will only take place in accordance with the applicable legal requirements.
Subject to express consent or transfer required by contract or law, we process or have processed the data only in third countries with a recognised level of data protection, on the basis of special guarantees, such as a contractual obligation (e.g. through so-called standard protection clauses of the EU Commission for transfers from the EU/EEA to third countries) or if certifications or binding internal data protection regulations justify the processing.
For data transfers from the EU/EEA to third countries, please refer to the information page of the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_en
Please refer to the list of third-party service providers in section 6 of this Notice where we inform you about third-country transfers regarding to specific service providers.
The data processed by us will be erased in accordance with the statutory provisions as soon as their processing is revoked or other permissions no longer apply (e.g. if the purpose of processing this data no longer applies or they are not required for the purpose). If the data is not deleted because they are required for other and legally permissible purposes, their processing is limited to these purposes. This means that the data will be restricted and not processed for other purposes. This applies, for example, to data that must be stored for commercial or tax reasons or for which storage is necessary to assert, exercise or defend legal claims or to protect the rights of another natural or legal person. In the context of our information on data processing, we may provide users with further information on the deletion and retention of data that is specific to the respective processing operation.
We are committed to preserving online privacy for all of the visitors to our website, including children. Our website is a general audience website, and we do not knowingly collect information about children or provide services to children. Consistent with applicable laws, we will not knowingly collect any information from children under the age of 13. The website is not designed to attract anyone under the age of 18.
We restrict access to personal information collected about you at our website to our employees, our affiliate’s employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. For this we have taken security measures to meet the highest requirements of the law as well as our own. These measures include, in particular, safeguarding the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access to, input, transmission, securing and separation of the data. In addition, we have established procedures to ensure that data subjects’ rights are respected, that data is erased, and that we are prepared to respond to data threats rapidly. Furthermore, we take the protection of personal data into account as early as the development or selection of hardware, software and service providers, in accordance with the principle of privacy by design and privacy by default.
SSL encryption (https): In order to protect your data transmitted via our online services in the best possible way, we use SSL encryption. You can recognise such encrypted connections by the prefix https:// in the address bar of your browser.
We have taken all necessary and adequate steps to protect your personal data and ensure your rights as a Data Subject.
According to the applicable data protection laws, you may have certain rights as described below. Please note that limitations may apply to your ability to exercise these rights, for example, when your right to obtain the information is found to be overwritten by essential considerations of overriding interests. Furthermore, depending on the jurisdictions you are residing in, the rights as described below may vary.
If you are visiting our website or purchasing our products or services from outside of the United States or otherwise contacting us from outside of the U.S., please be aware that your personal information may be transferred to, stored or processed in the U.S., where our servers are located and our central database is operated or where web content is hosted by our service providers. The data protection and other laws of the U.S. and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to protect your privacy. For example, our service providers will be contractually bound to process personal information only on behalf of and under the instructions of Gen Re and to adhere to similar data privacy standards as provided by the EU. By using our services or purchasing our products, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Statement.
For your convenience, we may provide links to other websites and web pages that we do not control. We cannot be responsible for the privacy practices of any websites or pages not under our control, and we do not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. Please check the applicable privacy policies of the respective operator of those third party websites.
We are an international corporation with business entities and branches in many countries. Please refer to the list in section 2 of this Statement if you want to learn what legal entity is present in the country you are residing. The list also contains the competent data protection authority for that country. According to the applicable data protection laws, you may lodge complaints with the data protection authority of your residency. You may also contact the data protection authority responsible for the controller or processor that processes your personal data.
Gen Re will take reasonable measures to protect the confidentiality of Social Security numbers and limit access to those with a need for such information. Gen Re prohibits the unlawful disclosure of Social Security numbers.
Our website does not respond to “Do Not Track” (DNT) signals. DNT is a preference that users can set on their browser (if supported) to opt out from online behavioural tracking.
This Privacy Notice for California Residents supplements the information contained in our general Privacy Policy and applies solely to individuals who are California residents (“consumers” or “you”). We adopt this Notice to provide information about collection, use, and sharing of personal information and provide notice to consumers of their privacy rights under the California Consumer Privacy Act of 2018 (the “CCPA”). Any terms defined in the CCPA have the same meaning when used in this Notice. In the event that this Privacy Notice conflicts with our general Privacy Policy, the terms of this Notice shall prevail.
This Notice does not apply to employment-related personal information collected from employees, job applicants, contractors, or similar individuals.
Among other exceptions, the CCPA also currently exempts personal information reflecting a written or verbal business-to-business communication or transaction (“B2B personal information”) from certain of its requirements.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer (“personal information”). Personal information does not include deidentified or aggregated consumer information or information otherwise excluded from the CCPA’s scope.
In particular, we have collected the following categories of personal information from consumers within the last 12 months:
We obtain the categories of personal information listed above from the following categories of sources:
We may use or disclose the personal information that we collect for one or more of the following purposes:
We share your personal information with the following recipients:
In the preceding 12 months, we have disclosed all of the categories of personal information that we collect for a business purpose.
We do not sell any personal information.
The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You may request certain information from or certain action by us, such as exercising the access and deletion rights described below, or you may authorise an agent to make such a request on your behalf. We will seek to verify your identity and your agent’s authority when we receive an individual rights request from you or on your behalf to ensure the security of your personal information, and may need to collect additional personal information to do so.
Please direct any such rights requests (as further described below) or additional questions that you may have regarding this Notice to the addresses found in the Contact Information section below.
California residents have the right to request the deletion of personal information, but we may not delete some or all personal information, as required or permitted by applicable law, such as if the requested information is necessary to:
If you are a California resident, you may also request to receive details about how we collect, use, and share your personal information. You may also request to receive the specific pieces of personal information that we have collected about you.
If a business sells personal information, you have a right to opt out of that sale. We do not, and do not intend to, sell the personal information of California residents and, furthermore, do not have actual knowledge that we sell the personal information of consumers under 16 years old.
Businesses may not, and we do not, discriminate against you for exercising any CCPA rights, such as the access and deletion rights described above.
We may change this Statement at any time and from time to time. The most recent version of the Statement is reflected by the version date located at the bottom of this Statement. This Statement is not intended to, and does not, create any contractual or other legal right in or on behalf of any party.
Version Date: July 2023
